1. INTRODUCTION
TuneLab (website: https://tunelab.net) appreciates your business and trust. We are a web development company creating digital products and services to help our clients bring their ideas to life. Please read this Privacy Policy carefully. By using our website and services, you consent to the practices described in this document.
This Privacy Policy should be read together with our Cookie Policy.
2. DATA COLLECTED
REGISTRATION & CONTACT DATA
When you contact us through our website (for example, via the contact form or when you request a project consultation), we collect the personal information you provide — such as your name, email address, and any details you share about your project. This data is used solely to respond to your inquiry and provide the services you request.
CONTACT FORM
Information submitted through the contact form on our site is sent to our company email (проверь: укажи почтовый сервис — Google Workspace, Zoho, Microsoft 365 и т.п.). These submissions are only kept for customer service purposes — they are never used for marketing purposes or shared with third parties without your consent.
COMMENTS
When you leave comments on the website (if enabled) we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
ANALYTICS
We use analytics tools for anonymous reporting of site usage, so no personalized data is stored. (проверь: если используешь Google Analytics — оставь этот пункт и ссылку ниже; если нет — удали) If you would like to opt out of Google Analytics monitoring your behavior on our website, please use this link: https://tools.google.com/dlpage/gaoptout/.
CASES FOR USING THE PERSONAL DATA
We use your personal information in the following cases:
- Responding to your inquiries and providing our services;
- Providing technical assistance and client support;
- Sending updates with important information about news or changes (only with your consent);
- Checking activity in order to prevent fraudulent actions and ensure security over our clients’ personal information;
- Customizing the website to make your experience more personal and engaging;
- Guaranteeing overall performance and administrative functions run smoothly.
3. EMBEDDED CONTENT
Pages on this site may include embedded content (like YouTube videos, for example). Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
Below you can find a list of the external services we use:
We may display Facebook content or links on our site. Facebook has its own cookie and privacy policies over which we have no control. See their privacy policy here: https://www.facebook.com/privacy/.
We may display LinkedIn content or links on our site. LinkedIn has its own cookie and privacy policies over which we have no control. See their privacy policy here: https://www.linkedin.com/legal/privacy-policy.
(проверь: оставь только те сервисы, что реально встроены — YouTube, Calendly и т.д. — остальные удали)
4. COOKIES
This site uses cookies – small text files placed on your device to help the site provide a better user experience. Cookies are used to retain user preferences, keep the site functioning properly, and provide anonymized statistics. You may prefer to disable cookies on this site and on others; the most effective way is to disable cookies in your browser.
We use a consent management tool (Complianz) that lets you choose which categories of cookies to allow. The categories we use are:
- Functional cookies — ensure the website works properly and remember your preferences. These may be placed without your consent.
- Statistics cookies — help us understand how visitors use the website. We ask your permission to place these.
- Marketing/Tracking cookies — used to create user profiles for advertising or tracking. We ask your permission to place these.
For a full list of the specific cookies we place, their expiration, and purpose, please see our Cookie Policy.
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client and have not contacted us, there is no personal information we retain or view regarding yourself.
If you have contacted us or are a client, your personal information can be accessed by:
- Our system administrators;
- Our team members when they need it in order to respond to your request or provide our services.
6. THIRD PARTY ACCESS TO YOUR DATA
We don’t share your data with third parties in a way that reveals your personal information (email, name, etc.). The only exceptions are for service providers we must share limited data with in order to deliver the services you expect from us — for example, our email hosting provider or scheduling tools such as Calendly.
(проверь: если используешь Calendly для встреч — можно добавить: We use Calendly to schedule meetings. See their privacy policy here: https://calendly.com/privacy)
7. HOW LONG WE RETAIN YOUR DATA
When you submit an inquiry or a comment, its data is retained until you ask us to remove it. We keep contact-form submissions only as long as necessary to handle your request and for reasonable follow-up.
If you register on our website, we also store the personal information you provide in your profile. You can request to see, edit, or delete your personal information at any time.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts communications between you and our servers so that personally identifiable information is not intercepted by unauthorized third parties.
In case of a data breach, our administrators will immediately take all needed steps to ensure system integrity, will contact affected users, and will attempt to reset passwords if needed.
9. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have contacted us or have a registered account, you can request an exported file of the personal data we hold about you. You can also request that we erase your personal data. This does not include data we are obliged to keep for administrative, legal, or security purposes.
GDPR RIGHTS
Your privacy is critically important to us. In line with the GDPR, TuneLab permits residents of the European Union to use its services and intends to comply with the European General Data Protection Regulation. You have the right to:
- know why your personal data is needed, what happens to it, and how long it is retained;
- access the personal data we hold about you;
- rectify, complete, or have your data deleted or blocked;
- withdraw your consent at any time;
- transfer your data to another controller;
- object to the processing of your data.
To exercise these rights, please contact us using the details below. You also have the right to lodge a complaint with the supervisory authority (the Data Protection Authority). For more details, see: https://gdpr.eu/.
10. THIRD PARTY WEBSITES
TuneLab may post links to third party websites on this website. These websites are not screened for privacy or security compliance by us, and you release us from any liability for their conduct. Social media sharing links do not connect you to any associated third parties unless you explicitly click on them. Please review the privacy policy and terms of service for each site you visit through third party links.
11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
At times it may become necessary or desirable, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. Any passing on of personal data for legal purposes will only be done in compliance with the applicable laws.
12. AMENDMENTS
We may amend this Privacy Policy from time to time. When we do, we will update this page accordingly. We encourage you to review this page periodically to stay informed about how we protect your data.
13. CONTACT DETAILS
For questions and/or comments about this Privacy Policy, please contact us:
TuneLab
34B, Stepana Bandery avenue, Kyiv, 04073, Ukraine
Website: https://tunelab.net
Email: mail@tunelab.net
